Fee structure

Tenant Fees

When applying to rent a property, the following fees are payable, depending on your circumstances:

Agency fee

Our Agency fee is 35% +VAT of a month’s rent (42% inclusive of VAT), or a minimum fixed fee of £140.00 +VAT (£168.00 inclusive of VAT), whichever is greater.

Our fee includes (where required)

  • Organising viewings (50% Tenant, 50% Landlord)
  • Liaising with Landlord rental & Tenancy start Date.
  • Liaising with Landlord regarding any issues prior to move-in
  • Drawing up and executing a Tenancy Agreement and associated paperwork* (50% Tenant, 50% Landlord)
  • Drawing up a Guarantor Agreement
  • Any additional unforeseen administration works required within granting a Tenancy

Referencing fee (if applicable)

Each applicant £35.00 +VAT (£42.00 inclusive of VAT)

This cost includes

  • Obtaining employment references, Landlord references, Credit Checks on all applicants*
  • Obtaining employment references, Credit Checks on all Guarantors *(if applicable)
  • Carrying out Right to Rent Checks

Flatline Online LLP do not have any hidden cost through the tenancy, however in the event of a Tenant being in Breach of Contract additional charges may be incurred to cover administration works involved in resolving any Breach of Contract. These include:

  • Administering an unagreed late rent payment (to include bounced cheques) £20.00 +VAT (£24.00 inclusive of VAT)
  • Additional rent chasing letters/email or telephone reminders £10.00 +VAT (£12.00 inclusive of VAT)
  • Administration cost for returning overpaid rent due to standing order not being cancelled £20.00 +VAT (£24.00 inclusive of VAT)
  • Any other Breach of Contract, where a Tenant has already been advised that they are in Breach of Contract and continue to remain in Breach of Contract £35.00 +VAT (£42.00 inclusive of VAT)

Landlord Fees

Each new Tenancy a Landlord will be required to pay fees for our services.

  • Let Only - 50% + VAT of 1 months Rental (Minimum fee of £350.00 + VAT)
  • Management - starting from 10% + VAT of rent collected (12% inclusive of VAT) with a setup fee starting at £150.00 + VAT (£180.00 inclusive of VAT)

Depending on level of service this fee includes

  • Valuation and guidance
  • Marketing of the property
  • Organising required safety certificates**
  • Organising Legionnaires risk assessment**
  • Organising EPC**
  • Organizing viewings (50% Landlord, 50% Tenant)
  • Administering Tenant Referencing
  • Changing/informing utilities (gas, electricity and water) as well as Bristol City Council
  • Registering the deposit in a government-approved scheme such as The Deposit Protection Scheme or My Deposits
  • Drawing up and executing a Tenancy Agreement and associated paperwork (50% Landlord, 50% Tenant)
  • Drawing up and issuing an Inventory and schedule of Condition***
  • Check in / Out service***
  • Key holding
  • Monthly/Quarterly rental collection
  • Monthly/Quarterly rental statements
  • Quarterly property Inspections
  • Arranging property maintenance
  • Payment of contractor invoices
  • Arranging return of deposit

* This service is carried out by a 3rd party company and your details will be passed to them for completion. If you require any further information regarding these services, please ask a member of staff.
** This service is not included within the fee structure but can be offered by a 3rd party company. Please ask a member of staff for more information and costs.
*** Landlords are advised to use professional inventories and a schedule of condition when letting a property. Inventories and schedule of conditions are drawn up by a 3rd party company and costs vary depending on the size and condition of the property. Most inventories cost between £70 and £150, however for a more accurate costing for your property please discuss this with a member of staff. This service is a requirement for all properties managed by us.

If you require clarity on our fee structure, please speak to a member of staff who will be happy to talk it through with you.


 182 Whiteladies Road, Clifton, Bristol, BS8 2XU
  0117 973 2004    

© Flatlineoneline LLP  |  Registered in England no: 0C407398
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